Terms & Conditions for Payment
  • Unless credit has been established with Phalan Travels, a deposit of 50% of the total tour price is required to secure booking and should be receive immediately upon confirmation of reservation.
  • Group booking: After deposit full payment should be made 30 days prior to your arrival date.
  • FIT booking: A deposit of full payment should be made 7 days prior to your arrival date
  • Failing to comply with this condition may result in cancellation of all reservations and arrangements without prior notice.
Terms & Conditions for Tour Packages
Tour Includes
  • Accommodation
  • Meals as mentioned ( B- Breakfast, L – Lunch, D – Dinner)
  • Private transportation as tour program
  • Thai / English speaking guide
  • Entrance fees as sites listed
  • 01 bottle of mineral water per day
Tour Excludes
  • Visa Fees & Services
  • International & Domestic airfare with airport tax
  • Beverage & meals not mentioned
  • Hotel early check-in & late check-out
  • Personal expenses
  • Other services unspecified in the including list
  • Travel insurance
Terms & Conditions for Hotel

Hotel management will highly appreciate your collaboration in abiding by these rules and regulations, whose aim is to ensure peaceful and safe stay for our Guests.

  1. Upon check in Guests must present ID card or valid passport to the front desk.
  2. Check-in time is 02:00 pm and check-out time is 12:00 pm. Failure to check out at 12:00 pm will result in an additional fee for extending a day. Early check-in and late check-out is offered based on availability.
  3. Kindly refrain from smoking inside the room. Smoking is permitted at the terrace, please use the ashtray placed outside the room.
  4. For the safety of our guests and Hotel, preparation of food in guest rooms by any type of cooking appliances is prohibited.
  5. Kindly drop your room key at the front desk whenever you leave form Hotel.
  6. Turn off all the lights whenever you leave from the Hotel room.
  7. Breakfast is served at the Restaurant between 6.30 am to 9.30 am. In room service is available with THB50 service charges per person.
  8. Kindly ensure your room charges and mini bar usage is cleared upon check-out.
  9. Management is not liable for loss of personal property; Guests are advised to secure their personal belongings and valuables. Safety Deposit box is available at the Front Desk for your valuables.
  10. Please turn over key at Front Desk before departing the hotel. Lost key will be charged 500THB per piece.
  11. Please report immediately to Front Desk any damage to property or broken fixtures for prompt repair.
  12. Before or at designated Check-out Time, please allow our Housekeeping Staff to check your room. Missing items from the room will be charged to guest account. Please allow 20 minutes check out time to facilitate.
  13. Please be courteous to other guests by keeping noise to a minimum in public areas and refrain from loud    music and noise after midnight
  14. Please do not use guest rooms for business activities or for any purposes other than accommodation use, without the consent of Managements.
  15. Carrying firearms, using drug and gambling is not allowed in the premises.
Child Policy
  • Infant under 2 years old free of charge
  • Child under 12 years old sharing room with adult without bed charge 50% of adult fee
  • Child under 12 years old sharing room with adult with bed charge 80% of adult fee
Cancellation Policy
  • Above 14 days prior to arrival date are no charge
  • Between 7 – 14 days prior to arrival date are 50% charge
  • Between 3 -7 days prior to arrival date are 70% charge
  • Under 3 days prior to arrival date are 100% charge